Nortimix Automotive Lighting | Worry-Free After-Sales Service: From Installation Guidance to Global Warranty

As a supplier in the automotive lighting industry, we fully understand that for wholesale and foreign trade clients, after-sales service is not about "addressing problems only when they arise", but about helping you mitigate cooperation risks and save communication costs. Whether it is terminal installation inquiries from domestic distributors or cross-border after-sales issues for foreign trade orders, Nortimix's service system ensures that you sell with confidence and your customers use with peace of mind.

I. Pre-Delivery Services: Avoiding Pitfalls Before Shipment

100% Fully Inspected Before Delivery: Every batch of automotive lighting products undergoes three quality checks—beam pattern test, waterproof performance test and voltage compatibility test—before shipment, and we welcome distributors to conduct product inspections.

Order-Specific Dedicated Contact: Each order is assigned a dedicated account manager. After shipment, we will promptly share the logistics tracking number and estimated delivery time, and remind you to record a video during unpacking and inspection upon receipt. In case of packaging damage, product deformation or other issues caused by transportation, you can provide the relevant unpacking video, and we will immediately assist you in communicating with the logistics provider, while guiding you through the replenishment process to minimize the impact of transportation issues on your business.

II. Warranty Policy: Global Coverage with Efficient Response

• Warranty Period: All series of automotive lighting products come with a 12-month warranty (counting from the date of customer receipt). Core components (e.g., LED chips) enjoy an extended warranty period of 18 months.

• Response Time:

  • Domestic Clients: We will get in touch within 4 hours and provide a solution (replacement, repair, return or refund) within 24 hours.

  • Foreign Trade Clients: A dedicated cross-border after-sales specialist is available 24/7 to provide you with a satisfactory solution.

• Warranty Coverage: All non-artificial quality issues (e.g., excessive light decay, waterproof failure) are covered under the warranty.

III. Value-Added Services: Supporting You in Serving End Customers

1. Technical Support: We offer 7x24 online technical consultants to assist with installation, vehicle model compatibility and other related issues.

2. After-Sales Data Feedback: We regularly share statistics on after-sales issues of the corresponding product batch with cooperating clients, helping you optimize terminal sales strategies in advance.

IV. Fact-Based Negotiation of Solutions

In the course of cooperation, if special circumstances beyond "routine consultations" arise, we will adhere to the principle of respecting facts and safeguarding legitimate rights and interests to negotiate a resolution with you, ensuring the fairness of our cooperation.

1. Handling of Transportation Damage: If you find product damage caused by logistics (e.g., lamp cover cracking, lamp body deformation) upon receipt, you need to provide complete unpacking video, photos of damaged parts and photos of logistics waybill as proof within 48 hours after signing for the goods. We will immediately contact and verify the situation with the logistics provider, and offer solutions based on your needs—such as priority replenishment or assistance with claim settlement. For replenishment requests, we will prioritize inventory allocation to shorten your waiting time. For logistics claim procedures, we will provide the necessary order supporting documents to assist you in advancing the claim process.

2. Product Appearance and Quantity Discrepancies: If you discover severe appearance defects (that significantly affect product functionality) or quantity discrepancies between the received goods and the order after unpacking, please contact us within 3 working days after receipt and provide relevant evidence (e.g., photos of product defects, video of quantity verification). We will immediately verify the order information and delivery records. If the issue is confirmed to be caused by our operational error, we will offer solutions such as replenishment, replacement or order amount adjustment to ensure your inventory matches your order requirements.

3. Collaborative Verification of Functional Issues: If your downstream customers report functional problems (e.g., "flickering when turned on", "failure to light up within a short period of use"), we need your assistance to provide a description of the problem product's usage scenario (e.g., installed vehicle model, service life) and a video of the malfunction. If conditions permit, the defective product can be sent back to us for testing (the return shipping fee shall be borne by you). We will analyze the root cause of the problem (e.g., "whether it is caused by incompatible vehicle models", "whether overload usage occurred") based on the test results, and negotiate a reasonable solution (e.g., "providing repair technical guidance", "assisting in finding alternative solutions") in light of actual circumstances such as order value and cooperation frequency, striving to minimize the impact on your business while protecting the rights and interests of both parties.

For Nortimix, after-sales service is a core competitiveness equal to product quality. Our goal is to free you from the burden of after-sales issues, allowing you to focus on market expansion.

We always regard every client as a long-term partner, and your feedback is a vital basis for us to optimize our products and services. During the cooperation, if you have any suggestions on our product quality and service efficiency, or collect concentrated feedback from downstream customers (e.g., "frequent compatibility issues with certain vehicle models", "room for improvement for a specific product"), please feel free to share them with us.

We will regularly collate customer feedback and share it with our product R&D and production teams to drive product enhancements—such as adjusting installation interface design and improving product compatibility. We will also promptly inform you of the progress of these optimizations, enabling you to grasp product upgrade dynamics in a timely manner and strengthen the trust of your downstream customers.

If you have any after-sales needs, please contact your dedicated account manager directly, or submit a work order through the Join Us section on our official website. We will respond to you immediately and serve you wholeheartedly.

You can also contact our factory director directly for personalized support and a truly worry-free after-sales experience.

• WhatsApp: 008615888333390

• E-mail: sale01@beteclights.com

• Address: Betech Lighting Technology Co., Ltd., No. 758 Jiangxian Road, Yuxin Town, Jiaxing City, Zhejiang Province, China